We're dedicated to providing you with the highest level of support to ensure a smooth and enjoyable shopping experience. Below, you'll find resources to assist you with any inquiries or issues you may encounter.
Frequently Asked Questions (FAQ)
Here, you'll find answers to common questions about our products, orders, shipping, returns, and more. We recommend reviewing this section as it may provide an immediate solution to your query.
What materials are used in your jewelry?
Our sellers’ jewelry is crafted using only high-end materials. They use the finest metals such as 18K gold, platinum, and sterling silver, along with carefully selected gemstones and diamonds that meet the highest of standards. We encourage you to carefully review all item details before placing an order.
How do I know my size?
To ensure the perfect fit, please refer to the product description under each item for sizing details. Pendant provides a general size reference guide available in our Editorial section, but each jeweler is unique in their own design process. If you are still unsure of your size, we recommend visiting a local jeweler to have your size professionally measured or reach out to the respective Pendant seller via the contact feature at the bottom of each listing page.
Do all jewelry pieces come in multiple sizes?
Each piece of jewelry on Pendant is made uniquely. Because of this, some pieces are offered in only one size, while others are offered in multiple. Please refer to the product description under each product listing for more details about sizing options. We encourage you to carefully review all sizing details before placing an order. Please reach out to sellers directly via our contact feature at the bottom of each listing page or within the seller profile if you have further questions regarding sizing.
Where do I enter my sizing information before purchasing?
Please refer to the product description under each product listing for more details about sizing options. For pieces that are offered in one size, when you purchase the item you will receive it in that size. For pieces that are offered in multiple sizes, once you have purchased the item, the seller will reach out to you via our messaging feature to coordinate sizing. Sizing will only be offered in the sizes that the seller has listed in the description, unless otherwise communicated directly from the seller. We encourage you to carefully review all sizing details before placing an order. Please reach out to sellers directly via our contact feature at the bottom of each listing page or within the seller profile if you have further questions regarding sizing.
Can I customize a piece of jewelry?
Each piece is made to order with meticulous attention to detail. Some of our sellers do offer custom pieces enabling customers to choose certain design variations, gemstones, sizes, or metals, which can be determined by reading the item description. We ensure that every piece is crafted to the highest standard. Please reach out to the respective Pendant seller via the contact feature at the bottom of each listing page if you have further questions.
Can I purchase more than one piece of jewelry at a time?
Due to the made-to-order nature of our jewelry and multiple sellers on our platform, we unfortunately do not accept more than one item sale in a single transaction. If you would like to purchase more than one item, please repeat the check out process for any additional item.
What is the return/exchange/cancellation policy?
Due to the made-to-order nature of our jewelry, we unfortunately do not accept returns or exchanges. We encourage you to carefully review all details before placing an order. Cancellations can be made within 24 hours of purchase.
Can I modify my order once I have submitted it?
As each piece is custom-made, modifications to your order (including design changes, size adjustments, etc.) are not possible once production has begun. Please double-check your selections before sending any additional requirements (sizing, material, style) to the seller to ensure everything is correct.
Is my jewelry purchase insured during shipping?
Yes, your jewelry purchase is fully insured during shipping. Our sellers work with trusted carriers to ensure that your order arrives safely and securely.
Do you offer gift wrapping or packaging?
Absolutely! Every purchase is wrapped in gift packaging, making it perfect for gifting or treating yourself to a luxurious experience.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number and designated carrier name directly from the seller so you can monitor your package’s progress. You can track your order directly through the carrier’s website.
What payment methods do you accept?
We accept all major credit cards, as well as standard payment methods like PayPal. Payment is securely processed at the time of checkout.
How long does it take to receive my order?
As each piece of jewelry is made to order, delivery times can range from 2 days to 5 weeks, depending on the complexity of the design and production timeline. We will keep you updated on the status of your order throughout the process.
Can I upgrade to expedited shipping?
As each piece of jewelry is made to order, delivery times can range from 2 days to 5 weeks, depending on the complexity of the design and production timeline. While most of our sellers do offer priority express shipping once the item has been completed, please reach out directly to the seller before purchase if there is a concern on timing. Once you have purchased an item, we will keep you updated on the status of your order throughout the process.
How do I care for my jewelry?
To maintain the beauty of your jewelry, we recommend cleaning it regularly with a soft cloth and mild soap solution. Store your pieces separately to avoid scratches, and keep them in a safe, dry place. For gemstones, avoid exposing them to harsh chemicals or extreme temperatures.
Contact Us
If you still have any questions, please visit our Contact Us page. Our dedicated customer support team is ready to assist with any specific issues or questions you may have. For product specific inquiries, please reach out to sellers directly via our contact feature at the bottom of each listing page or within the respective seller’s profile.
Thank you for choosing Pendant, where we are committed to delivering exceptional service every step of the way.