Privacy Policy

Effective Date: February 7, 2025

At Pendant, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, make purchases, or contact us. By using our services and providing your information, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide you with an exceptional shopping experience:

Personal Identification Information: When you make a purchase or create an account, we collect personal details such as your name, email address, phone number, shipping address, billing address, and payment information.
Non-Personal Identification Information: We may collect anonymous data, including your browser type, device, IP address, and pages you visit on our website, to improve our services and website functionality.
Cookies: We use cookies to enhance your experience on our site. Cookies help us remember your preferences and analyze site usage. You can adjust your browser settings to refuse cookies, but this may affect your user experience.

2. How We Use Your Information

We use the information we collect for several purposes, including:

To Process Orders: We use your personal and payment information to process and fulfill your orders efficiently.
Customer Support: To provide assistance, resolve any issues with your orders, and respond to inquiries.
Marketing Communications: With your consent, we may send you promotional emails or updates about our new collections, special offers, and other relevant information.
Improving Our Website: We analyze browsing and usage data to optimize our website's design and functionality to ensure a better user experience.

3. How We Protect Your Information

We implement a variety of security measures to safeguard your personal information, including:

SSL Encryption: All sensitive data, such as payment details, is transmitted through secure channels using SSL (Secure Socket Layer) encryption.
Data Access Control: Only authorized personnel have access to your personal data, and they are required to keep it confidential.
Secure Payment Processing: Payments are processed through reputable third-party payment processors who comply with the highest security standards.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers: We may share your information with trusted third-party companies that assist in fulfilling orders, processing payments, or delivering services. These providers are obligated to maintain the confidentiality of your data and use it solely for the purposes they are contracted for.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to legal requests (e.g., subpoenas, court orders).

5. Your Choices & Rights

You have several rights regarding your personal information:

Access & Correction: You may request access to the information we hold about you, and we will provide a copy. If any information is inaccurate, you can request corrections.
Opt-Out of Marketing: You can opt-out of receiving promotional emails or communications by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.
Deletion of Data: You may request the deletion of your personal data from our systems, subject to legal obligations or the completion of any pending transactions.

6. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies when visiting such sites.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to remove it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and revise the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.